Last Updated: April 2026
Shipping Policy
1. Dispatch Times
Orders are typically dispatched within 2–3 business days of payment clearance. During peak periods or for certain products, dispatch may take slightly longer. We will notify you of any significant delays.
2. Shipping Costs
Shipping costs are calculated based on the size, weight and delivery address of your order. The exact shipping fee will be displayed at checkout before you complete your purchase.
Some products qualify for free shipping — this will be clearly indicated on the product page and at checkout.
3. Delivery Timeframes
- Metro areas: 2–5 business days
- Regional areas: 5–10 business days
- Remote areas: Up to 14 business days
These are estimates only. During Days is not responsible for delays caused by courier companies, peak periods, weather or other circumstances outside our control.
4. Order Tracking
Where available, a tracking number will be emailed to you once your order is dispatched. It is your responsibility to monitor tracking and follow up with the courier directly if needed.
For any unresolved delivery issues after 10 business days from the dispatch date, please contact us at hello@duringdays.com.au with your order number.
5. Delivery Address
- We do not deliver to PO Box addresses. Please provide a full street address at checkout.
- If delivering to a business address, please include the business name and authorised recipient.
- Please ensure your delivery address is accurate. Incorrect addresses may result in redelivery fees.
6. If You Are Not Home at Delivery
- The courier may leave a card for redelivery or collection
- Smaller items may be left in your letterbox
- A redelivery fee may apply
7. Authority to Leave (ATL)
Upon request, we can instruct the courier to leave your parcel if unattended. However:
- We cannot guarantee the courier will follow this instruction
- During Days accepts no liability for loss or damage under ATL
8. Shipping Insurance
Shipping insurance is not included by default. Contact us at hello@duringdays.com.au before placing your order if required.
9. Undeliverable Packages
- Incorrect/incomplete address
- Parcel refused
- Multiple failed delivery attempts
Returned parcels may incur a redelivery fee.
10. Delivery Restrictions — Undeliverable Postcodes
All Items:
| Postcode | State | Suburb |
|---|---|---|
| 5701 | SA | Woolundunga |
| 6740 | WA | Drysdale River, Mitchell Plateau, Oombulgurri, Kalumburu, Prince Regent River, Wyndham |
| 6743 | WA | Warmun, Cambridge Gulf, Lake Argyle, Durack, Gibb, Kununurra |
| 7151 | TAS | Heard Island, Davis, Mawson, Macquarie Island, McDonald Islands, Casey |
Bulky Items:
| Postcode Range | State |
|---|---|
| 0800–0999 | NT |
| 2641 | NSW |
| 4450–4499, 4680, 4700–4805, 4806–4999, 9920–9999 | QLD |
| 5701 | SA |
| 7151 | TAS |
| 6215–6799 | WA |
Returns Policy
11. Overview
Our returns process follows Australian Consumer Law and our 14-Day Money Back Guarantee.
12. Change of Mind Returns
Eligible within 14 days of delivery if unused and in original packaging.
- Customer pays return shipping
- Restocking/admin fees may apply
Exclusions:
- Clearance, refurbished, demo items
- Personal items (underwear, jewellery)
- Custom-made products
- Software, CDs/DVDs, games
13. Faulty or Damaged Items (DoA)
Contact us within 14 days with order details and evidence. Full refund or replacement provided.
14. How to Return
- Email for Return Authorisation
- Pack securely with order details
- Return within 14 days
- Refund/replacement processed after inspection
15. Refund Processing
- Original payment method
- 3–7 business days processing
- No refund before inspection
16. Contact — Shipping & Returns
Email: hello@duringdays.com.au
Phone: +61 341 515 830
Mail: PO Box 24140, Melbourne VIC 3001
Contact Us
Business Name: During Days
ABN: 25 163 474 904
Email: hello@duringdays.com.au
Phone: +61 3 4151 5830
Mail: PO Box 24140, Melbourne VIC 3001, Australia
How to Contact Us
- Order number
- Full name & contact details
- Clear description
- Photos/documents if needed
Response time: 1–2 business days
Support Links
Authorities
During Days — Australia's Online Superstore
duringdays.com.au | hello@duringdays.com.au | PO Box 24140, Melbourne VIC 3001