Last Updated: April 2026
Our Commitment to Your Privacy
During Days (ABN 25 163 474 904) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using duringdays.com.au, you consent to the practices described in this policy.
1. What Personal Information We Collect
We collect personal information necessary to process your orders and provide our services. This includes:
- Full name
- Delivery and billing address
- Email address
- Phone number
- Order history and transaction details
- Website browsing data via cookies and analytics tools
- Communications you send to us (e.g. emails, contact form submissions)
We do not collect or store credit card or bank account details. All payment processing is handled by secure third-party payment providers.
2. How We Collect Your Information
We collect personal information when you:
- Register for an account on our website
- Place an order (including as a guest)
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone or our contact form
- Visit our website (via cookies and analytics)
3. Why We Collect and Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Arranging delivery of your products
- Managing returns, refunds and warranty claims
- Responding to your enquiries and complaints
- Sending order confirmation and shipping notifications
- Sending promotional emails and newsletters (with your consent — you may unsubscribe at any time)
- Improving our website and customer experience
- Complying with legal and regulatory obligations
- Internal accounting, auditing and legal purposes
4. Disclosure to Third Parties
We only share your personal information with third parties where it is necessary to deliver our services or as required by law. Third parties who may receive your information include:
- Delivery and courier companies (e.g. Australia Post, StarTrack, and other freight carriers) — for the purpose of delivering your order
- Payment processors — to securely process transactions
- Email and marketing platforms — to send order communications and newsletters
- Product review platforms — to request and display customer reviews
- Drop-ship suppliers — who may fulfil orders on our behalf
- IT and website service providers — who support our platform
- Legal, accounting and auditing professionals — as required
- Law enforcement or government authorities — if required by Australian law
We do not sell your personal information to third parties. We do not share your personal information for purposes beyond those listed above.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Maintain your session and shopping cart
- Remember your preferences
- Analyse website traffic and user behaviour (via tools such as Google Analytics)
- Support our advertising and remarketing activities (e.g. Google Ads, Meta Ads)
You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
Regarding Google services: We use Google Analytics and Google Ads to understand how visitors interact with our site and to serve relevant ads. Data collected may be processed by Google in accordance with their own privacy policy. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
6. Marketing Communications
If you subscribe to our newsletter or have purchased from us, we may send you promotional emails. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us directly at hello@duringdays.com.au.
7. Data Security
We implement reasonable technical and organisational security measures to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. These measures include SSL encryption on our website. However, no online transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for a period of 10 years, or as long as required by applicable law. After this period, we will take reasonable steps to destroy or de-identify your information, unless we are required by law to retain it.
9. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us at hello@duringdays.com.au. We will respond within a reasonable timeframe.
10. Complaints
If you believe During Days has handled your personal information in breach of the Australian Privacy Principles, you may lodge a complaint:
Email: hello@duringdays.com.au
Mail: PO Box 24140, Melbourne VIC 3001
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Social Media
We maintain a presence on social media platforms including Facebook and Instagram. Any information you share with us via social media is subject to the privacy policies of those platforms. This website is not affiliated with or endorsed by Meta (Facebook/Instagram).
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be published on our website with a revised date. We encourage you to review this policy periodically.
14. Contact Us
Email: hello@duringdays.com.au
Phone: +61 341 515 830
Mail: PO Box 24140, Melbourne VIC 3001