Simply browse our website, add your desired products to cart, and proceed through our secure checkout. Once payment is confirmed, you will receive an order confirmation email.

Yes — orders can be modified or cancelled before dispatch. Please contact us as soon as possible at hello@duringdays.com.au. Once shipped, changes are no longer possible.

No, During Days operates exclusively online. This allows us to offer a wider product range and competitive pricing.

Orders are typically dispatched within 2–3 business days after payment is confirmed.

• Metro areas: 2–5 business days
• Regional areas: 5–10 business days
• Remote areas: Up to 14 business days

Delivery times are estimates and may vary due to courier delays.

Yes, once your order is shipped, you will receive a tracking number via email.

No, we currently require a full street address for delivery.

We offer a 14-day money back guarantee from the date of delivery, in addition to your rights under Australian Consumer Law.

Yes — items can be returned within 14 days if unused, in original packaging, and suitable for resale. Return shipping and applicable fees may apply.

Please contact us within 14 days of delivery with photos or videos of the issue. We will arrange a replacement or full refund, including return shipping if applicable.

Email hello@duringdays.com.au with your order number and reason for return. Do not send items back without approval.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes, all payments are processed securely through trusted providers. We do not store your card details.

Yes, all products include a 14-day money back guarantee, and may also include a manufacturer’s warranty where specified.

Images are representative. Slight variations in colour may occur due to screen settings.

Email: hello@duringdays.com.au
We typically respond within 1–2 business days.

• Order number (if applicable)
• Your full name
• Description of the issue
• Photos/videos if relevant