Payment

We accept payment by PayPal and Credit / Debit cards entered on eBay only. You must be registered with PayPal or eBay to buy from us.

Delivery

Depending on your location. Remote areas will require a longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.

Please pay attention to shipping exclusions.

Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.

Some products may be dispatched in more than one carton.

We currently dispatch only to addresses within Australia.

We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

Replacement & Refunds

If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply. Postage fees are Non – refundable. Returns are sent at buyers expense.

Buyers must agree with the above postage and handling terms before purchase.

Due to the increase of buyers that are not reading item descriptions or checking measurements prior to purchasing an item, we no longer accept change of mind returns.

Returns will only be accepted if:

The item arrives damaged
The item is faulty
The item is significantly not as advertised
Any claims for damaged or faulty items will require a detailed description of the problem and evidence to support your claim. Evidence required will be photos showing the damage or fault. For products that do something (have moving parts), video evidence will be required.

Returns will not be accepted if:

Buyer's remorse
Incorrectly ordered
Duplicate orders
Incorrect size ordered
Doesn't suit your requirements
Doesn't meet your expectations

We also take no responsibility for assembly, installation, mishandling or incorrect use. Customers are responsible for following the instructions and advice given by the product manufacturers in regards to assembly, installation, operation and safety.

Our return policy is based on ACCC laws in regards to consumer guarantees, repairs, replacements and refunds. The Australian Consumer Law states that if a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.

The remedy you're entitled to will depend on whether the issue is major or minor. If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund, which you must accept. If you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

Consumer guarantees do not apply if you:
Got what you asked for but simply changed your mind
Found it cheaper somewhere else
Decided you did not like the purchase or had no use for it
Misused a product in any way that caused the problem.
You can ask for a replacement or refund if the problem with the product is major.

Contact Us

At Zaphlinx Store Ebay, we are committed to providing our customers with the best possible on-line shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within

24 hours Monday - Friday  8 am - 5 pm EST.