Shipping policy

Shipping

• All products are shipped within 2-3 working days of payment clearance.  However, in some circumstances, it may take longer.
• Wherever applicable, During Days will send tracking number once the item is shipped.  It will be customer’s responsibility to track the item once it is shipped.
• By default, shipping insurance is not available.  If customer wants to purchase transit insurance, they must contact us before making a purchase.
• Once shipped, delivery may take anywhere between 2-10 working days depending your location and type of product.  If you do not receive your item after 10 working days of making payment, please contact the shipping company with the tracking number provided.  If you do not receive satisfactory response from the courier company, you may contact us on hello@duringdays.com.au.  Please quote your Order Number while sending this email.
• We DO NOT ship to PO BOX address. Please provide your full delivery address at checkout.
• If the item is being shipped to a business location, please clearly mention business name and contact person who will receive the parcel.
• If no one is home to receive the parcel, the courier company may leave a card or if the item is small, they may also leave it in the letterbox.  If a card is left, it will be customer’s responsibility to contact the courier company and reschedule another delivery time OR pickup the item from the respective courier office location.
• Normally, all items sold in our website have FREE shipping.  However, there may be some exceptions and if shipping charges apply for an item, a shipping calculator will be provided in checkout page.
• At customer’s request, we may ask Courier Company to “LEAVE THE ITEM AT FRONT DOOR IF NO ONE IS HOME”.  However, we cannot guarantee that shipping company will honour this request.  Also, if they do leave the item at the door and if the item goes missing or gets damaged, During Days will not be held accountable.  No refund or replacement will be offered in this scenario.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email.

 Following are some of the reasons for undeliverable packages:

• Incorrect address: Packages are normally only undeliverable when the address is incorrect.  Please check your address carefully when placing your order.  Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.
• Failed Delivery Attempt:  If you are not at home when your package arrives, a card may be left in your letter box so that you can pick it up from your local Post Office or Courier Company. With some courier companies, another delivery time will be arranged.  Should you not be at home at the agreed time, a redelivery fee may apply.

• Refused by Recipient:  If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.