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Warranty Policy

During Days provides a voluntary warranty and applies the Conditions and Warranties required by the law.  Statutory Conditions and Warranties For all products sold by During Days provide conditions and warranties contained in the Commonwealth Competition and Consumer Act 2010.

During Days offers 14 day money back guarantee for all its products which includes product damage (DoA - Dead on Arrival) or change of mind.  In either of these situations, During Days can offer a replacement product to the customer or arrange full refund for the transaction.  During Days reserves the right to determine the type of compensation (refund or replacement) for a claim.  In any situation, compensation (refund or replacement) can be arranged only after the product is returned back in original unused condition with original packaging.    

Wherever the 14 day money back guarantee has elapsed, the normal product warranty will be applicable.  This is the manufacturer’s warranty which is mentioned in each individual product listing.  Where ever a product listing does not have warranty listed, it must be assumed that this product only comes with the 14 day money back guarantee.  Manufacturer’s warranty will only cover manufacturing or production faults.  If a product is damaged by accident or misuse, manufacturer’s warranty will not apply to that product.

Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution by you has made to the cause of the claim.  Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to During Days and you including any costs involved, including the forward / return shipping charges and the restocking fee.

Pictures of products provided in the website are of the original product.  However, due to differences in screen resolutions, colours of products or product surface may appear slightly different than in original.  During Days will not accept any claims regarding product not being of the right shade or colour (unless the product is covered by 14 day money back guarantee).

We do not provide refunds, credit or exchange if you have:

  • Damaged the product by using it in a way it was not meant to be used.
  • You have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty
  • The 14 Day Money Back Guarantee period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.

Making a Claim

To make a claim:

  •  Provide us with a copy of your tax invoice, order number or similar proof that the item was purchased from us.
  •  Describe accurately the problem you have encountered and provide evidence (such as a photograph) to support your claim
  •  State whether you are requesting a replacement, repair, refund or credit.

All claim requests must be sent to support@duringdays.com.au

Return of a Product for Warranty Claim

Where the 14 Day Money Back Guarantee period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 14 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where it is agreed that the claim is valid, a replacement or repaired product will be returned to you at our expense.  Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will have to be borne by you.

Refunds or Credit

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you.  Refunds will be issued by via PayPal.

Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.

Contacting During Days Claims Department

If you have any questions or queries regarding our claims process, please contact our Claims Department at support@duringdays.com.au

 

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