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Categories

Shipping & Returns

Shipping

  • All products are shipped within 2-3 working days of payment clearance.  However, in some circumstances, it may take longer.

  • Wherever applicable, During Days will send tracking number once the item is shipped.  It will be customer’s responsibility to track the item once it is shipped.

  • By default, shipping insurance is not available.  If customer wants to purchase transit insurance, they must contact us before making a purchase.

  • Once shipped, delivery may take anywhere between 2-10 working days depending your location and type of product.  If you do not receive your item after 10 working days of making payment, please contact the shipping company with the tracking number provided.  If you do not receive satisfactory response from the courier company, you may contact us on orders@duringdays.com.au.  Please quote your Order Number while sending this email.

  • We DO NOT ship to PO BOX address. Please provide your full delivery address at checkout.

  • If the item is being shipped to a business location, please clearly mention business name and contact person who will receive the parcel.

  • If no one is home to receive the parcel, the courier company may leave a card or if the item is small, they may also leave it in the letterbox.  If a card is left, it will be customer’s responsibility to contact the courier company and reschedule another delivery time OR pickup the item from the respective courier office location.

  • Normally, all items sold in our website have FREE shipping.  However, there may be some exceptions and if shipping charges apply for an item, a shipping calculator will be provided in checkout page.

  • At customer’s request, we may ask Courier Company to “LEAVE THE ITEM AT FRONT DOOR IF NO ONE IS HOME”.  However, we cannot guarantee that shipping company will honour this request.  Also, if they do leave the item at the door and if the item goes missing or gets damaged, During Days will not be held accountable.  No refund or replacement will be offered in this scenario.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email.

 Following are some of the reasons for undeliverable packages:

  • Incorrect address: Packages are normally only undeliverable when the address is incorrect.  Please check your address carefully when placing your order.  Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.

  • Failed Delivery Attempt:  If you are not at home when your package arrives, a card may be left in your letter box so that you can pick it up from your local Post Office or Courier Company. With some courier companies, another delivery time will be arranged.  Should you not be at home at the agreed time, a redelivery fee may apply.

  • Refused by Recipient:  If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Postcode State Suburb
5701 SA WOOLUNDUNGA
6740 WA DRYSDALE RIVER
6740 WA MITCHELL PLATEAU
6740 WA OOMBULGURRI
6740 WA KALUMBURU
6740 WA PRINCE REGENT RIVER
6740 WA WYNDHAM
6743 WA WARMUN
6743 WA CAMBRIDGE GULF
6743 WA LAKE ARGYLE
6743 WA DURACK
6743 WA GIBB
6743 WA KUNUNURRA
7151 TAS HEARD ISLAND
7151 TAS DAVIS
7151 TAS MAWSON
7151 TAS MACQUARIE ISLAND
7151 TAS MCDONALD ISLANDS
7151 TAS CASEY

 

Bulky items

Postcode State
0800-0999 NT
2641 NSW
4450-4499, 4680, 4700-4805, 9920-9959 QLD
4806-4899, 4900-4999, 9960-9999 QLD
5701 SA
7151 TAS
6215-6699 WA
6700-6799 WA

 

Returns

Where the 14 Day Money Back Guarantee period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 14 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where it is agreed that the claim is valid, a replacement or repaired product will be returned to you at our expense.  Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will have to be borne by you.

Refunds or Credit

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you.  Refunds will be issued by via PayPal.

If you change your mind about a purchase or make an incorrect choice and notify us within 30 days of delivery, your refund will be initiated, once the product has been returned to us. The criterion for the Change of Mind Policy is outlined below:

  • The product must be in an unopened, unused condition - suitable for resale.
  • The refund will be calculated as the product price paid, less the return delivery charge and administration charges.
  • Risk of loss or damage to the product will not be assumed by Duringdays until the product has been accepted back into our warehouse.
  • Product Exclusions : The Change of Mind Policy does not apply to: Clearance Bin products, refurbished, demo or ex-lease products, underwear, swimwear, earrings/body piercing jewellery, personalised products, CD/DVD, computer/console games OR if specifically noted as excluded in any individual product listing.

Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.

Contacting During Days Claims Department

If you have any questions or queries regarding our claims process, please contact our Claims Department at claims@duringdays.com.au

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