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FAQ'S

 

Answers

How do I place an order?

Step1: Login to your account (or if you are new to During Days, register with us for an account)

Step2: Browse the item you wish to purchase. Use ‘Add to Cart’ button to add the desired product to your cart. You will see these times by clicking ‘View Cart’ button on top right-hand side of your screen.

Step 3: Once you have finished shopping, you can click on ‘Proceed to Checkout’ button. The website will then take your through process of providing your delivery and payment details. All payments are accepted via PayPal.

Do I need to register with During Days to make a Purchase?

No. You do not need an account with During Days to make a purchase. You can checkout as Guest.

How do I make payment?

Currently, During Days only accepts PayPal as payment method. You DO NOT need a PayPal account to make payment. Payment can be made with VISA or MasterCard.

Will I get an order confirmation?

Yes. As soon as your place order and make a payment, you will receive email with order confirmation and unique order number for future reference.

How do I get tax invoice?

You can request for tax invoice by sending an email to orders@duringdays.com.au. Please quote your order number. Tax invoice will be emailed to you within 24-48 hours.

Can I cancel or update my order once the transaction is complete?

You can cancel or update your order before making payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or update your order. If the item has already been shipped you will not be able to cancel or update your order.

How do I check my order status?

Most (but not all) of our products have tracking facility. Once the order is shipped, we will email tracking details.

Where can I find records of my previous orders?

You can log in to ‘My Account’ to check history of your previous orders.

What happens if the item I have ordered is out of stock?

In this scenario, During Days will offer you a replacement item of the same price or full refund.

Does your price include GST?

Yes, product price includes GST.

How long does it take to confirm my payment?

Normally with PayPal, payment is immediate. However, if PayPal account is connected to your bank account, PayPal may generate eCheque which make take upto 5 business days to clear. In this scenario, During Days will inform you via email and product will be shipped only after eCheque payment is cleared.

Is Lay-by available?

Sorry we do not provide Lay-by service.

When will my order be shipped?

Order is normally shipped within 1-2 days of payment. However, in some cases order processing may take longer.

Are products covered by transit insurance?

No. By default, products are not covered by transit insurance. If you would like to get transit insurance, please contact us before purchasing the item.

Do you deliver everywhere in Australia?

Yes. We deliver everywhere within Australia.

Do you ship internationally?

No. We do not ship internationally.

Do you provide combined postage service?

We cannot provide combined postage service for all items since they may be coming from different warehouses in Australia. However, if 2 products are coming from the same warehouse, we can arrange combined shipping.

Do you offer express shipping service?

Express postage service is not available for all products. By default, all products come with regular postage. If you need express postage service, please contact us BEFORE making a purchase.

Is pickup available?

No. Pick up is NOT available for any of our products. There are NO exceptions.

What happens if I am not at home when the courier delivers my orders?

If you are not available to take the delivery, Courier Company may leave a card and you may have to arrange pick up from their nearest office. If the product is very small, they may also leave it in the letter box. We do recommend you to track your item regularly so that you are aware of the delivery date.

What happens if I do not receive my order by the estimated delivery date?

Sometimes it may take little longer than estimated date to deliver the items. This is subject to delays by Courier Company. In such a situation, you are requested to contact the Courier Company first to track delivery status of the item. If you do not receive satisfactory response from the Courier Company, please contact us and we will follow it up.

Can you ship my order to my PO BOX address?

Sorry. We do not ship to PO BOX address.

I want to change my shipping address. What do I do?

We will not accept request for change of shipping address once the item is posted. If we receive your request before the item is shipped, we can take your request under consideration. However, even in this scenario, we cannot guarantee that we will be able to change the delivery address.

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